Credit Control is not just about picking up the phone. It’s about building that relationship, so a customer can tell you when they are not happy with something, so we can fix it! Our credit controllers work for you on a flexible basis depending on the number of clients you have. We will train alongside your current team or a member of your staff to learn your systems. We will act as part of your Company so your customers will never know the difference and we work seamlessly with you.
We understand that not all businesses can afford to have a full time credit controller or a team, and that is where we can help bridge that gap until you hire someone full-time or you can expand your contract with us to ensure you can be free to run your business.
Credit Control is the one of the most neglected elements of running a business. It is usually vastly under resourced and does not always have the right skill sets in terms of personnel. Ensuring you are giving your customers the time and attention it needs is vital, not only for your cash balance, but also for maintaining your business relationships. Noone likes receiving an invoice for something incorrectly billed, but if you don’t resolve the issue, a customer can lose faith in you, especially if an error is repeatedly made. Sometimes it can be lack of service.